Customer service : NVQ/SVQ Level 2
Bradley, Sally2011
Books, Manuscripts
Find it!
Written in line with the revised QCF Framework to offer authoritative coverage of the new 2010 NVQ/SVQ Customer Service standards, this handbook covers the mandatory, most B-category units, and most popular optional units with additional support for the Technical Certificate and Functional Skills.
Main title:
Customer service : NVQ/SVQ Level 2 / Sally Bradley.
Author:
Imprint:
Oxford : Heinemann, 2011.
Collation:
282 p. : col. ill. ; 28 cm.
Series title:
ISBN:
9780435046897 (pbk)
Dewey class:
658.8'12658.812
LC class:
HF5415.5
Language:
English
Subject:
BRN:
1085861