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Going live : starting & running a virtual reference service

Coffman, Steve2003
Books
An overview of the process and ramifications of starting and running an online library reference service. Using checklists, it covers the basics of designing, implementing, operating and marketing a virtual reference service, including a study of the costs and a look into the future.
Main title:
Going live : starting & running a virtual reference service / Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan.
Imprint:
Chicago, [Ill.] : American Library Association, 2003.
Collation:
viii, 182 p. : ill. ; 23 cm.
Notes:
Includes index.Bibliography: p. 157-176.
ISBN:
9780838908501 (pbk)
Dewey class:
025.524025.52
LC class:
Z711.45
Language:
English
BRN:
1056192
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